Online Call Center Assistant

Job Description:

As an Online Call Center Assistant at Cognizant Technology Solutions in London, England, you will be responsible for providing exceptional customer service to clients through various online platforms. This part-time position at the Associate Level requires a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Answering customer inquiries and resolving issues or complaints in a timely and professional manner. 2. Providing technical support to customers who are experiencing difficulties with Cognizant's online services. 3. Assisting customers with account setups, password resets, and other account-related tasks. 4. Collaborating with other team members to ensure a seamless customer experience. 5. Maintaining a positive and upbeat attitude to effectively engage with customers. 6. Keeping accurate records of customer interactions and transactions. 7. Adhering to company policies and procedures to ensure compliance with industry regulations. 8. Continuously learning and adapting to stay ahead of industry trends and changes in technology.

Requirements: 1. Energetic and confident personality to effectively communicate with customers. 2. Strong emotional intelligence and cooperation skills to build rapport with clients. 3. Excellent written and verbal communication skills. 4. Ability to multitask and prioritize work in a fast-paced environment. 5. Proficiency in using online communication tools and platforms. 6. Prior experience in a call center or customer service role. 7. Knowledge of customer relationship management (CRM) software is a plus.

Benefits: - Medical coverage for part-time employees. - Relocation allowance for eligible candidates. - Dental insurance for all employees.

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status. All hiring decisions are made based on qualifications, merit, and business needs.

Deadline to apply: June 25, 2024

Join our team and be a part of a dynamic and innovative organization that values your contributions and supports your professional growth. Apply now to become an Online Call Center Assistant at Cognizant Technology Solutions in London, England!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.