Online Call Center Officer

Job Description:

C.H. Robinson Worldwide is currently seeking a motivated and dynamic Online Call Center Officer to join our team in London, England. This part-time position at the Associate Level requires a minimum of 3 years of experience in a call center or customer service role.

Responsibilities: - Handle inbound and outbound calls from customers inquiring about services, shipments, and general inquiries - Provide personalized solutions and recommendations to customers to meet their needs - Maintain accurate and detailed records of customer interactions - Collaborate with other team members to ensure consistent and efficient customer service - Stay up-to-date on company policies, procedures, and services to provide accurate information to customers - Uphold a high level of professionalism and positive attitude in all customer interactions

Requirements: - Excellent communication skills, both verbal and written - Strong problem-solving and critical thinking abilities - Ability to adapt to changing priorities and multitask efficiently - Energetic and enthusiastic personality with a passion for providing excellent customer service - Innovative mindset with a desire to constantly improve processes and customer experience - Must be able to work a flexible schedule, including evenings and weekends

Personality Traits: - Adaptability: Ability to adjust to changing situations and tasks quickly - Energetic: Enthusiastic and motivated to provide outstanding service to customers

Soft Skills: - Critical Thinking: Analytical and logical reasoning to solve complex problems - Innovation: Ability to think creatively and suggest new ideas for improvement

Benefits: - Relocation allowance for eligible candidates - Travel opportunities for training and conferences - Employee discounts on company services and products

Working Environment: Our company is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where every team member is valued and respected for their unique contributions.

Equal Opportunity Statement: C.H. Robinson Worldwide is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any legally protected status.

Deadline to Apply: May 18, 2024

Join our team and be a part of an innovative and customer-focused organization that values your skills and contributions as an Online Call Center Officer. Apply now to start your journey with C.H. Robinson Worldwide in London, England.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.