Online Call Center Officer

Job Description:

SpartanNash is seeking a motivated and dedicated Online Call Center Officer to join our team in London, England, UK. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in customer service.

Responsibilities: 1. Handling incoming calls from customers regarding orders, deliveries, and product inquiries. 2. Providing exceptional customer service and resolving issues in a timely and professional manner. 3. Processing orders accurately and efficiently in the system. 4. Upselling products to customers and achieving sales targets. 5. Collaborating with other team members to ensure smooth operations and customer satisfaction. 6. Maintaining a high level of knowledge about the company's products and services. 7. Adhering to company policies and procedures at all times.

Requirements: 1. Hardworking and driven individual with a strong work ethic. 2. Excellent communication skills and the ability to persuade and negotiate with customers. 3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 4. Proficiency in using computer systems and software. 5. Willingness to learn and adapt to new situations. 6. Must be eligible to work in the UK.

Benefits: 1. Employee discounts on SpartanNash products. 2. Parental leave for eligible employees. 3. Disability insurance coverage.

Working Environment: At SpartanNash, we believe in a working environment that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with diverse teams and gain valuable experience in a dynamic and fast-growing industry.

Deadline to Apply: Please submit your application by July 4, 2024.

Equal Opportunity Statement: SpartanNash is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, national origin, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.