Online Call Center Officer

Job Description:

Consolidated Edison is seeking a motivated and independent individual to join our team as an Online Call Center Officer in London, England. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Handle inbound and outbound calls from customers to provide assistance and support with their inquiries and concerns. 2. Maintain a high level of professionalism and expertise in dealing with customer inquiries to ensure a positive customer experience. 3. Utilize emotional intelligence to empathize with customers and effectively resolve any issues that may arise. 4. Demonstrate strong strategic planning skills to proactively address customer needs and provide solutions in a timely manner. 5. Collaborate with team members to share knowledge and best practices to continuously improve the customer service experience. 6. Adhere to company policies and procedures to ensure consistency and efficiency in all interactions with customers.

Requirements: 1. Motivated and independent individual who thrives in a fast-paced environment. 2. Strong emotional intelligence to effectively communicate and empathize with customers. 3. Excellent strategic planning skills to prioritize tasks and provide efficient solutions. 4. Ability to adapt to changing situations and think critically under pressure. 5. Proficient computer skills and familiarity with online call center systems. 6. Excellent verbal and written communication skills. 7. Ability to work well in a team environment and collaborate effectively with colleagues.

Benefits: 1. Gym membership to promote a healthy work-life balance. 2. Free food provided during working hours to keep you energized. 3. Profit sharing opportunities based on individual and team performance.

Working Environment: At Consolidated Edison, we value ongoing learning and development for personal and professional growth. We encourage a culture of continuous improvement and provide opportunities for career advancement within the company.

Equal Opportunity Statement: Consolidated Edison is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 3, 2024

Join our team at Consolidated Edison and kickstart your career in customer service today! Apply now to become our Online Call Center Officer in London, England.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.