Online Call Center Specialist

Job Description:

Zimmer Biomet Holdings in London, England is seeking a dedicated and confident Online Call Center Specialist to join our team on a part-time basis. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to start their career in customer service.

Responsibilities: - Handle incoming calls from customers regarding product inquiries, order tracking, and general customer service issues - Provide excellent customer service by resolving customer complaints and issues in a professional and timely manner - Assist customers with online orders, payment processing, and website navigation - Work closely with other team members to ensure a seamless customer experience - Utilize project management skills to track customer interactions and ensure follow-up as needed - Collaborate with other departments to address any customer concerns or product issues - Meet and exceed key performance indicators (KPIs) related to call volume, customer satisfaction, and quality assurance

Requirements: - Must be a dedicated and confident individual who thrives in a fast-paced environment - Strong planning and project management skills are essential for success in this role - Excellent communication skills, both written and verbal - Ability to work well in a team environment and collaborate effectively with colleagues - Basic computer skills and proficiency in Microsoft Office Suite - High school diploma or equivalent required - Must be eligible to work in the UK

Benefits: - Free food provided during working hours - Gym membership reimbursement - Dental insurance coverage

Working Environment: At Zimmer Biomet Holdings, we strive to cultivate leaders who foster inclusivity and mentorship. Our team values collaboration, diversity, and innovation, creating an environment where all employees can grow and succeed.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Zimmer Biomet Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.