Online Chat Support Assistant

Job Description:

EMCOR Group is seeking a detail-oriented and customer-focused individual to join our team as an Online Chat Support Assistant in London, England. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities: - Provide online chat support to customers regarding products, services, and general inquiries - Resolve customer complaints and issues in a professional and timely manner - Utilize chat support software to efficiently manage customer interactions - Collaborate with other team members to ensure a seamless customer experience - Analyze chat data to identify trends and make recommendations for process improvements - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Resilient and able to thrive in a fast-paced environment - Independent and able to work effectively with minimal supervision - Strong people management skills to effectively communicate with customers - Analytical skills to interpret data and make informed decisions - Excellent written communication skills with a keen attention to detail - Proficiency in chat support software and Microsoft Office tools

Benefits: - Employee discounts on products and services - Free accommodation for select employees - Gym membership reimbursement

Working Environment: At EMCOR Group, we prioritize understanding and empathy in all interactions. Our team values collaboration, respect, and continuous improvement.

Deadline to Apply: Interested candidates should submit their application by May 15, 2024.

Equal Opportunity Statement: EMCOR Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive working environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.