Online Chat Support Manager

As the Online Chat Support Manager at Avis Budget Group in London, England, UK, you will be responsible for overseeing the online chat support team and ensuring exceptional customer service is provided at all times.

Responsibilities: - Manage a team of online chat support agents, including hiring, training, scheduling, and performance evaluations - Develop and implement strategies to improve the efficiency and effectiveness of the online chat support team - Monitor chat conversations to ensure quality and consistency in customer interactions - Analyze chat data to identify trends and make recommendations for improvement - Work closely with other departments to address complex customer issues and provide timely resolutions - Maintain a positive and motivating work environment for the chat support team - Stay up-to-date on industry trends and best practices in online chat support

Requirements: - 5 years of experience in customer service or online chat support - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Adaptable and passionate about providing excellent customer service - Creative problem-solving skills and attention to detail

Benefits: - Vision insurance - Remote work flexibility - Gym membership - Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Avis Budget Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status. All qualified applicants will receive consideration for employment.

If you possess the required skills and experience and are interested in this part-time Associate Level position, please apply by the deadline of May 18, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.