Online Chat Support Officer

Job Description:

Southern is seeking a dynamic and skilled Online Chat Support Officer to join our team in London, England. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and provide support via online chat in a timely and professional manner. 2. Identify and assess customer needs to provide accurate and efficient solutions. 3. Research product information to better assist customers with their queries. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Maintain high levels of customer satisfaction by addressing any issues or concerns promptly. 6. Adapt to changes in procedures or tools to improve overall efficiency. 7. Utilize soft skills such as research and cooperation to enhance customer interactions.

Requirements: 1. Proven experience in online customer support or a related field. 2. Excellent communication skills and the ability to remain calm and composed under pressure. 3. Strong problem-solving abilities and attention to detail. 4. Adaptable and resilient personality traits. 5. Proficiency in using online chat platforms and CRM software. 6. Ability to work autonomously while also being a team player. 7. Understanding of customer service principles and practices.

Benefits: 1. Company-provided equipment for remote work. 2. Free accommodation for part-time employees. 3. Parental leave options for eligible employees.

Working Environment: At Southern, we pride ourselves on having a flexible work environment that can adapt to change with speed and efficiency. Our team members benefit from a supportive and collaborative atmosphere where their contributions are valued.

Equal Opportunity Statement: Southern is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to Apply: July 7, 2024

Join our team at Southern and help us deliver exceptional customer service through our online chat support platform. Apply now and be a part of our growing team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.