Online Chat Support Officer

As an Online Chat Support Officer at Mohawk Industries, located in London, England, UK, you will be responsible for providing timely and accurate responses to customer inquiries through the online chat platform. This part-time entry-level position requires at least 1 year of experience and is perfect for hardworking and passionate individuals who possess excellent project management and research skills.

Responsibilities: - Respond to customer inquiries in a timely and professional manner through the online chat platform - Provide accurate information regarding products, services, and company policies - Assist customers with placing orders, tracking shipments, and resolving any issues or concerns they may have - Collaborate with other departments to gather information and provide comprehensive responses to customer inquiries - Monitor chat conversations to ensure customer satisfaction and escalate any unresolved issues to the appropriate department - Maintain accurate records of customer interactions and follow up as needed - Contribute to team meetings and training sessions to improve customer service and support

Requirements: - High school diploma or equivalent - 1 year of experience in customer service or a related field - Strong communication skills, both written and verbal - Excellent problem-solving skills and attention to detail - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office applications - Experience with online chat platforms is a plus

Benefits: - Company-provided equipment for working remotely - Training and professional development opportunities - Parental leave for eligible employees

Working Environment: At Mohawk Industries, we believe in supporting our employees in both their personal and professional development. We provide a positive and inclusive work environment where all team members are valued and encouraged to grow and succeed.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Mohawk Industries is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.