Online Client Relations Manager

Job Description:

Expedia is seeking an experienced Online Client Relations Manager to join our team in London, England. As a part-time position at a mid-to-senior level, this role requires at least 7 years of experience in client relations or a related field. The ideal candidate will be dedicated and resilient, with a strong ability to work in a fast-paced online environment.

Responsibilities: 1. Manage and maintain relationships with clients through online channels, ensuring a high level of customer satisfaction. 2. Respond to client inquiries and concerns in a timely and professional manner. 3. Collaborate with internal teams to address client needs and provide solutions. 4. Monitor client feedback and make recommendations for improvements to our online services. 5. Analyze online customer data to identify trends and opportunities for growth. 6. Develop and implement strategies to enhance the online client experience.

Requirements: 1. Bachelor's degree in a related field. 2. Proven experience in client relations, preferably in an online setting. 3. Strong communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in online communication platforms and tools. 6. Innovative mindset with a focus on continuous improvement.

Benefits: 1. Visa sponsorship for qualified candidates. 2. Training and professional development opportunities. 3. Free food provided in the office. Working Environment: At Expedia, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. Our dynamic work environment fosters collaboration and growth, allowing employees to thrive and excel in their roles.

Equal Opportunity Statement: Expedia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability. All hiring decisions are based on merit and business needs.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.