Online Client Service Assistant

Aetna is seeking a reliable and dedicated Online Client Service Assistant to join our team in London, England. As an Associate Level position, we are looking for candidates with at least 2 years of experience in a customer service role. The ideal candidate will possess strong decision-making and critical thinking skills to effectively assist our clients with their online inquiries and needs.

Responsibilities: - Provide excellent customer service to clients through online channels such as email, chat, and social media - Assist clients with account management, billing inquiries, and troubleshooting technical issues - Respond to client inquiries in a timely and professional manner - Collaborate with other team members to ensure a seamless online client experience - Maintain accurate records of client interactions and transactions

Requirements: - 2+ years of experience in a customer service role - Strong decision-making and critical thinking skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and online communication tools

Additional Information: - Personality traits: reliable, dedicated - Soft skills: decision-making, critical thinking - Benefits: Training & professional development, Free accommodation, Vision insurance - Working environment: We nurture an entrepreneurial atmosphere, even within an established organization. - Deadline to apply: 2024-05-18

Equal Opportunity Statement: Aetna is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.