Online Client Service Assistant

Job Description:

Symantec, a leading cybersecurity company based in London, England, is seeking a part-time Online Client Service Assistant to join our team. This entry-level position is perfect for individuals who are motivated, confident, and eager to learn in a dynamic and fast-paced environment.

Responsibilities:

- Provide excellent customer service to clients through online communication channels such as email, chat, and social media - Assist clients with inquiries, technical support, and issue resolution in a timely and professional manner - Maintain accurate records of client interactions and transactions - Collaborate with other team members to ensure seamless communication and support for clients - Assist in developing and implementing online client service strategies to improve client satisfaction and retention - Stay updated on industry trends and best practices in online client service

Requirements:

- No prior experience required, but a strong motivation to learn and excel in a client service role - Excellent communication skills, both written and verbal - Strong emotional intelligence and the ability to understand and empathize with clients - Strategic planning skills to help identify and address client needs proactively - Ability to work independently and as part of a team in a collaborative environment - Must be confident in handling client inquiries and providing solutions - Knowledge of cybersecurity or IT industry is a plus

Benefits: - Company transportation provided - Gym membership - Free accommodation for eligible candidates

Equal Opportunity Statement: Symantec is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristics. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 15, 2024

If you are a motivated individual with excellent communication skills and a passion for providing top-notch client service, we encourage you to apply for this exciting opportunity with Symantec in London, England. Join us in our mission to protect and empower our clients in the digital world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.