Online Client Service Associate

Job Description:

Toys "R" Us is seeking a part-time Online Client Service Associate to join our team in London, England, UK. As an Associate Level team member, you will be responsible for providing exceptional customer service to online clients while representing the Toys "R" Us brand. This role requires a minimum of 4 years of experience in a customer service or retail environment.

Responsibilities: 1. Respond to online client inquiries via email, chat, or phone in a timely and professional manner. 2. Assist clients with product information, order tracking, returns, and other inquiries. 3. Process online orders and ensure accurate and timely delivery. 4. Troubleshoot any issues that may arise during the online shopping experience. 5. Collaborate with other team members to resolve client concerns and escalate issues when necessary. 6. Maintain accurate records of client interactions and transactions. 7. Stay up-to-date on new products, promotions, and policies to provide accurate information to clients. 8. Provide feedback to management on ways to improve the online client experience.

Requirements: 1. Resilient and driven personality traits. 2. Excellent time management and adaptability skills. 3. Strong communication and customer service skills. 4. Ability to work independently and as part of a team. 5. High attention to detail and accuracy. 6. Proficiency in using online communication tools and platforms. 7. Familiarity with customer service best practices. 8. Flexibility to work non-traditional hours as needed.

Benefits: 1. Employee discounts on Toys "R" Us products. 2. Gym membership reimbursement. 3. Company-provided equipment for remote work.

Working Environment: At Toys "R" Us, we strive to create an environment where technology is harnessed to drive innovation and efficiency. Our team members are encouraged to think creatively and adapt to changes in the online retail landscape.

Equal Opportunity Statement: Toys "R" Us is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all team members feel valued and respected.

Deadline to Apply: May 1, 2024

Join Toys "R" Us and be a part of a dynamic team dedicated to providing exceptional online client service in the world of toys and entertainment. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.