Online Client Service Associate

Job Description:

CBS is seeking a motivated and reliable Online Client Service Associate to join our team in London, England. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer service or a related field.

Responsibilities: - Provide excellent online customer service to clients via chat, email, and phone - Manage client inquiries, concerns, and escalations in a professional and timely manner - Assist clients with account management, online transactions, and technical support - Collaborate with internal teams to ensure client satisfaction and resolution of issues - Maintain accurate records of client interactions and transactions in the CRM system - Contribute to the improvement of online client service processes and procedures - Act as a liaison between clients and various departments within the company - Stay up-to-date on company products, services, and promotions to effectively assist clients

Requirements: - Strong communication skills in English, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficient in using online communication tools and CRM systems - Demonstrated leadership abilities and a cooperative attitude - Reliable and driven to provide excellent customer service - Experience in a client-facing role preferred - Bachelor's degree in Business, Communications, or a related field is a plus

Benefits: - Company equipment provided for work - Dental insurance coverage - Profit sharing opportunities

Working Environment: At CBS, we foster transparency and open dialogue for effective communication at all levels. We believe in collaboration, innovation, and continuous improvement to achieve our goals and deliver exceptional service to our clients.

Equal Opportunity Statement: CBS is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We value and celebrate the diversity of our team members and strive to create an environment where everyone feels respected and valued.

Deadline to Apply: June 28, 2024

If you meet the requirements and are interested in joining our dynamic team as an Online Client Service Associate, please submit your application before the deadline. We look forward to welcoming you to the CBS family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.