Online Client Service Officer

The Online Client Service Officer at Cognizant Technology Solutions in London, England, UK will be responsible for providing exceptional service to clients through various online platforms. This is a part-time entry-level position requiring at least 1 year of experience in a customer service or client-facing role.

Responsibilities: - Respond to client inquiries and resolve issues promptly and professionally through email, chat, and other online communication channels - Maintain a high level of product knowledge to assist clients with questions and provide recommendations - Collaborate with other team members to ensure seamless online client experience - Monitor client feedback and make recommendations for improvements to enhance client satisfaction - Research and analyze industry trends to provide insights to clients and internal teams - Manage digital projects related to online client service and support continuous improvement efforts

Requirements: - Resourceful and driven individual who thrives in a fast-paced online environment - Strong research and project management skills - Excellent written and verbal communication skills - Ability to work independently and as part of a team - Prior experience in customer service or client-facing role preferred

Benefits: - Gym membership - Paid overtime - Paid sick leave

Working environment: At Cognizant Technology Solutions, we promote equality and fairness for all employees. We believe in creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: 2024-07-05

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.