Online Client Service Specialist

Job Description:

We are seeking an Online Client Service Specialist to join our team at Hartford Financial Services Group in London, England, UK. As an Entry Level position, this part-time role requires at least 1 year of experience working with clients in a customer service or related role.

Responsibilities: - Provide exceptional online customer service to clients through various platforms such as email, chat, and social media - Assist clients with inquiries, account maintenance, and problem resolution in a timely and professional manner - Work closely with other team members to ensure a seamless online experience for clients - Manage online client interactions and escalate issues to the appropriate team members when necessary - Conduct research to stay informed about industry trends, competitor offerings, and best practices in online client service

Requirements: - Passionate and motivated individual who is dedicated to providing excellent customer service - Strong people management skills with the ability to effectively communicate and build relationships with clients - Proficient in conducting research to address client needs and provide solutions - Ability to work independently and as part of a team in a fast-paced online environment - Excellent written and verbal communication skills

Benefits: - Employee discounts on Hartford Financial Services Group products and services - Dental insurance for part-time employees - Paid overtime opportunities for exceeding performance expectations

Working Environment: As an Online Client Service Specialist at Hartford Financial Services Group, you will be part of a culture that challenges norms and encourages bold thinking. You will have the opportunity to work with a diverse team of professionals who are committed to delivering exceptional service to our clients.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Hartford Financial Services Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.