Online Client Service Specialist

Job description:

We are looking for a detail-oriented and customer-focused Online Client Service Specialist to join our team at Fiserv in London, England, UK. As an Entry Level position, this part-time role is ideal for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities: 1. Answering customer inquiries via online chat, email, and phone in a timely and professional manner. 2. Providing product information, technical support, and troubleshooting assistance to clients. 3. Managing client accounts, processing orders, and ensuring customer satisfaction. 4. Resolving customer complaints and issues efficiently and effectively. 5. Monitoring and responding to social media messages and comments from clients. 6. Collaborating with other team members to improve customer experience and service delivery. 7. Maintaining accurate records of customer interactions and transactions in our CRM system. 8. Up-selling products and services to existing clients to increase revenue.

Requirements: 1. Resourceful and adaptable with a positive attitude towards problem-solving. 2. Strong communication skills and the ability to negotiate with clients when necessary. 3. Proficiency in using online communication tools and customer service software. 4. Ability to work autonomously and manage time effectively in a fast-paced environment. 5. A keen eye for detail and a passion for delivering high-quality service to clients. 6. Willingness to learn and adapt to new technologies and processes as needed. 7. Ability to work flexible hours, including evenings and weekends.

Benefits: 1. Training and professional development opportunities to enhance your skills and knowledge. 2. Life insurance coverage for peace of mind and security. 3. Travel opportunities for networking events and conferences within the industry.

Working environment: At Fiserv, we strive for excellence and uphold high standards in all endeavors. We value teamwork, collaboration, and a commitment to providing exceptional service to our clients. Our team environment is supportive and inclusive, where everyone's contribution is valued and recognized.

Deadline to apply: Please submit your application by July 3, 2024.

Equal opportunity statement: Fiserv is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.