Online Client Support Assistant

Job Description:

As an Online Client Support Assistant at Cisco, based in our London office, you will be responsible for providing exceptional service and support to our online clients. This part-time, entry-level position requires at least 1 year of experience in a customer service or support role.

Responsibilities: 1. Respond to online client inquiries and provide timely and accurate solutions. 2. Assist clients with troubleshooting technical issues related to our online platforms. 3. Maintain client records and update databases with relevant information. 4. Collaborate with internal teams to ensure seamless service delivery to clients. 5. Conduct virtual presentations and training sessions for clients as needed. 6. Proactively identify areas for improvement in client support processes. 7. Stay up-to-date on product knowledge and industry trends to better serve clients. 8. Adhere to company policies and procedures for handling client information securely.

Requirements: 1. Resourceful and resilient attitude when faced with challenging situations. 2. Excellent presentation skills and ability to communicate effectively with clients. 3. Strong planning and organizational skills to manage workload efficiently. 4. Ability to work independently and prioritize tasks effectively. 5. Familiarity with online support platforms and customer relationship management systems. 6. Commitment to upholding the highest standards of ethical conduct and integrity. 7. Ability to work well in a fast-paced and dynamic environment. 8. Proficiency in Microsoft Office Suite and other relevant software applications.

Benefits: 1. Parental leave for new parents. 2. Company transportation or transportation allowance. 3. Life insurance coverage for peace of mind.

Working Environment: At Cisco, we hold ourselves to the highest standards of ethical conduct and integrity. We are committed to fostering a diverse and inclusive workplace where all employees feel respected and valued.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Cisco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other legally-protected status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.