Online Client Support Assistant

Job Description:

As an Online Client Support Assistant at Comcast in London, England, UK, you will be responsible for providing exceptional customer service to clients through various online channels. You will be the first point of contact for clients seeking assistance with their accounts, services, or troubleshooting any issues they may be facing. This role requires a high level of professionalism, excellent communication skills, and the ability to work independently.

Responsibilities: 1. Respond to client inquiries and concerns promptly and professionally via email, chat, or social media. 2. Provide technical support and troubleshooting assistance for clients experiencing issues with their services. 3. Maintain accurate records of client interactions and follow up on any unresolved issues. 4. Collaborate with other departments within the company to ensure timely resolution of client concerns. 5. Identify opportunities to upsell or cross-sell additional products or services to clients based on their needs. 6. Stay up-to-date on company policies, products, and services to provide knowledgeable support to clients.

Requirements: 1. Minimum of 3 years of experience in a customer service or client support role. 2. Confident and independent personality traits. 3. Strong leadership and time management skills. 4. Excellent written and verbal communication skills. 5. Proficiency in using online communication tools and platforms. 6. Ability to work in a fast-paced environment and multitask effectively.

Benefits: - Company transportation for commuting to and from work. - Joining Bonus upon successful completion of training. - Remote work flexibility for a better work-life balance. - Recognition and rewards based on performance and merit.

Equal Opportunity Statement: Comcast is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-28

We are excited to welcome motivated and talented individuals to join our team as Online Client Support Assistants at Comcast in London. Apply now to be part of a dynamic and rewarding work environment!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.