Online Client Support Assistant

Job Description:

NetApp is seeking a part-time Online Client Support Assistant to join our team in London, England, UK. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. We are looking for a candidate who is independent, energetic, and possesses strong presentation and time management skills.

Responsibilities: 1. Serve as the first point of contact for clients seeking technical assistance over the phone or online. 2. Provide support and troubleshooting for clients experiencing software or hardware issues. 3. Collaborate with the technical support team to escalate complex issues and provide timely resolutions. 4. Document all client interactions and resolutions in the CRM system. 5. Assist in creating user guides and FAQs for clients to troubleshoot common issues independently. 6. Attend regular training sessions to stay updated on product knowledge and support techniques. 7. Work efficiently in a remote environment, demonstrating excellent time management skills and meeting all client support SLAs. 8. Communicate effectively with clients to ensure a positive customer experience and build long-term relationships.

Requirements: 1. 2+ years of experience in a client support role. 2. Strong presentation and communication skills. 3. Excellent time management and multitasking abilities. 4. Independent and energetic personality. 5. Proficiency in CRM software and Microsoft Office suite. 6. Ability to work remotely with a reliable internet connection. 7. Knowledge of technical support best practices. 8. Experience in the IT industry is a plus. 9. Must be located in London, England, UK.

Benefits: 1. Remote work flexibility. 2. Training and professional development opportunities. 3. Company transportation for work-related travel. 4. Competitive compensation.

Working Environment: At NetApp, we promote equality and fairness for all employees. We foster a diverse and inclusive workplace where every team member has the opportunity to grow and succeed.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: NetApp is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.