Online Client Support Associate

Job Description:

We are looking for a part-time Online Client Support Associate to join our Macy's team in London, England. As an entry-level position, you will have the opportunity to gain valuable experience in the retail industry while providing excellent customer service to our online clients.

Responsibilities: - Respond to online client inquiries via email, live chat, and social media in a timely and professional manner - Assist clients with order placements, product inquiries, returns, and any other requests they may have - Work closely with our Sales and Marketing teams to ensure a seamless online shopping experience for our clients - Resolve any client issues or complaints efficiently and effectively - Keep accurate records of client interactions and transactions - Monitor online reviews and feedback to identify areas for improvement - Stay up-to-date on product knowledge and company policies to provide accurate information to clients

Requirements: - 1 year of experience in customer service or a related field preferred - Energetic and driven personality with a positive attitude - Strong problem-solving skills and the ability to think on your feet - Excellent communication and negotiation skills - Must be able to work well under pressure and handle multiple tasks at once - Proficiency in Microsoft Office and online communication platforms - Must be detail-oriented and able to work independently as well as part of a team

Benefits: - Gym membership - Vision insurance - Company equipment provided for work from home

Working Environment: As an Online Client Support Associate at Macy's, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. You will have the chance to work with a diverse team and gain valuable cross-cultural experience.

Equal Opportunity Statement: Macy's is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to Apply: June 23, 2024

If you are a motivated individual with a passion for customer service and a desire to grow in the retail industry, we encourage you to apply for the Online Client Support Associate position at Macy's London. Join us in providing exceptional service to our online clients and help us continue to be a leader in the retail industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.