Online Client Support Associate

Job Description:

WESCO International is seeking a dynamic and detail-oriented Online Client Support Associate to join our team in London, England. As a part-time Associate Level role, the Online Client Support Associate will be responsible for providing exceptional customer service and support to our online clients. The ideal candidate will possess a minimum of 2 years of experience in a similar role, with a proven track record of success.

Responsibilities: - Provide prompt and courteous responses to online client inquiries via email, chat, and phone. - Assist clients with product and service inquiries, order processing, and issue resolution. - Collaborate with internal teams to ensure timely and accurate delivery of products and services. - Maintain accurate and up-to-date records of client interactions and transactions. - Identify opportunities to improve online client experience and satisfaction. - Stay current on product knowledge, company policies, and industry trends.

Requirements: - Minimum of 2 years of experience in a customer service or client support role. - Strong communication skills with the ability to effectively interact with clients and team members. - Ability to work independently and as part of a team. - Strong decision-making skills and the ability to adapt to change. - Proficient in Microsoft Office suite and customer relationship management (CRM) software.

Personality Traits: - Adaptable: Able to quickly adjust to changing priorities and demands. - Independent: Self-motivated and capable of working autonomously.

Soft Skills: - Teamwork: Collaborate effectively with colleagues to achieve common goals. - Decision-making: Make informed decisions in a fast-paced environment.

Benefits: - Free accommodation for part-time employees residing outside of London. - Company transportation for commuting to and from work. - Training and professional development opportunities to enhance skills and career growth.

Working Environment: - Thrive in an environment that embraces and navigates change seamlessly.

Deadline to Apply: - July 7, 2024

Equal Opportunity Statement: WESCO International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.