Online Client Support Manager

Job Description:

We are looking for a highly motivated Online Client Support Manager to join our team at 3M in London, England. As an Associate Level Online Client Support Manager, you will be responsible for managing and developing relationships with online clients to ensure their satisfaction and retention. Your primary focus will be on providing excellent customer service, resolving client issues, and driving revenue growth through upselling and cross-selling opportunities.

Responsibilities: - Serve as the main point of contact for online clients, addressing their inquiries and concerns in a timely and professional manner - Develop and implement strategies to increase client retention and satisfaction - Collaborate with internal teams to ensure smooth delivery of products and services to online clients - Analyze client data to identify trends and opportunities for improvement - Lead online client training sessions to increase product knowledge and usage - Monitor and report on key performance metrics to track client success and identify areas for improvement - Stay up-to-date on industry trends and competitor activities to inform strategic planning

Requirements: - Bachelor's degree in Business, Marketing, or related field - 5 years of experience in online client support or a similar role - Excellent communication skills, both written and verbal - Strong strategic planning abilities - Adaptable and resourceful in a fast-paced environment - Ability to work independently and collaboratively with cross-functional teams

Benefits: - Paid overtime for additional hours worked - Travel opportunities for client visits and conferences - Parental leave for new parents - A creative and innovative working environment that encourages personal and professional growth

Equal Opportunity Statement: 3M is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors. We welcome and encourage candidates of all backgrounds to apply.

Deadline to Apply: July 12, 2024

Join our team at 3M and be part of a dynamic and innovative company that values creativity, collaboration, and customer success. Apply now to become our newest Online Client Support Manager in London, UK.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.