Online Client Support Officer

Job Description:

Ryder System is seeking a detail-oriented and proactive Online Client Support Officer to join our team in London, England. As an Entry Level position, no years of experience are required, making this an excellent opportunity for individuals looking to kickstart their career in client support.

Responsibilities: - Provide online support to clients through various channels, including email, chat, and social media - Respond to client inquiries promptly and professionally, ensuring a high level of customer satisfaction - Troubleshoot and resolve client issues in a timely manner - Identify opportunities to upsell and cross-sell products or services to clients - Collaborate with internal teams to address client concerns and improve the overall customer experience - Maintain accurate records of client interactions and transactions

Requirements: - Confident and independent personality traits - Strong critical thinking and problem-solving skills - Excellent communication and persuasion skills - Ability to work well under pressure and handle multiple tasks simultaneously - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business, Marketing, or a related field is a plus

Benefits: - Parental leave - Life insurance - Retirement plan

Working Environment: At Ryder System, we thrive in a culture that embraces change and responds resiliently to challenges. As an Online Client Support Officer, you will have the opportunity to contribute to our dynamic team and make a positive impact on our clients.

Deadline to Apply: June 3, 2024

Equal Opportunity Statement: Ryder System is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage applicants from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.