Online Client Support Officer

Job Description:

We are currently seeking a dedicated and detail-oriented Online Client Support Officer to join our team at Reinsurance Group of America in London, England, UK. This is a part-time entry-level position ideal for someone with at least 1 year of experience in customer service or a related field.

Responsibilities: - Serve as the primary point of contact for clients who require assistance or information via online platforms such as email, chat, or social media - Provide timely and accurate responses to client inquiries, complaints, and requests - Conduct troubleshooting and technical support for clients experiencing online platform issues - Collaborate with internal teams to address client needs and resolve issues in a timely manner - Keep detailed records of client interactions and transactions for future reference - Proactively identify areas for improvement in the online client support process - Stay up-to-date on industry trends and best practices in online client support

Requirements: - Independent and adaptable personality traits to thrive in a fast-paced and dynamic work environment - Excellent problem-solving skills to effectively address client issues and concerns - Strong people management skills to communicate effectively with clients and internal teams - Prior experience in customer service or a related field preferred - Proficiency in using online communication tools and platforms - Excellent verbal and written communication skills - Ability to work effectively in a team and independently - Bachelor's degree in a related field is a plus

Benefits: - Parental leave for new parents - Dental insurance for all employees - Employee discounts on company products and services

Working Environment: At Reinsurance Group of America, we are dedicated to understanding and exceeding customer expectations. Our team of professionals works collaboratively to deliver exceptional service and support to our clients.

Deadline to Apply: July 6, 2024

Equal Opportunity Statement: Reinsurance Group of America is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We encourage applications from all qualified individuals regardless of their race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.