Online Client Support Specialist

Job Description:

Group 1 Automotive is currently seeking an Online Client Support Specialist to join our team in London, England. This part-time position is at the Associate Level and requires a minimum of 4 years of experience in a similar role. The ideal candidate will be independent and passionate about providing excellent customer support.

Responsibilities: - Responding to client inquiries via email, chat, and phone in a timely and professional manner - Providing technical support to clients experiencing issues with our online platform - Developing and maintaining relationships with clients to ensure high levels of client satisfaction - Collaborating with other team members to address client needs and issues effectively - Documenting client interactions and resolutions in our CRM system - Assisting with the development and implementation of client support processes and procedures - Providing feedback to the development team on potential improvements to our online platform based on client feedback - Supporting other departments as needed with client-related tasks

Requirements: - Minimum of 4 years of experience in a client support role - Strong communication skills, both written and verbal - Excellent planning and organizational skills - Ability to work independently and as part of a team - Experience with CRM systems and online platforms - A passion for providing exceptional client service - Flexibility to adapt to changing priorities and client needs

Benefits: - Paid Time Off (PTO) - Remote work flexibility - Travel & spending expenses

Working Environment: At Group 1 Automotive, we offer a flexible environment that adapts to change with speed and efficiency. Our team values collaboration and innovation, and we are committed to providing a supportive and rewarding work environment for all employees.

Equal Opportunity Statement: Group 1 Automotive is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status. We strive to create an environment where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.