Online Contact Center Assistant

Job Description:

Computer Sciences is seeking a detail-oriented and adaptable Online Contact Center Assistant to join our team in London, England. This part-time position is ideal for individuals with at least 2 years of experience who are dedicated to providing excellent customer service and have a strong ability to manage people effectively.

Responsibilities: - Respond to customer inquiries and concerns via online chat, email, and phone in a timely and professional manner - Assist customers with product information, orders, returns, and other inquiries - Resolve customer complaints and issues with a focus on customer satisfaction - Coordinate with other departments within the company to ensure a seamless customer experience - Utilize persuasion skills to upsell products and services to customers - Manage customer relationships and ensure customer retention - Monitor online reviews and feedback to address any concerns or complaints - Assist with administrative tasks as needed

Requirements: - 2 years of experience in a customer service role - Strong written and verbal communication skills - Ability to adapt to different communication styles and customer needs - Dedication to providing exceptional customer service - Persuasion skills to effectively upsell products and services - Ability to manage people and resolve conflicts effectively - Familiarity with CRM systems and online contact center platforms - Must be able to work independently and as part of a team - Proven track record of meeting and exceeding sales targets

Benefits: - Joining bonus - Company transportation for work-related travel - Remote work flexibility

Working Environment: At Computer Sciences, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think outside the box and contribute to the growth and success of the company.

Deadline to Apply: July 6, 2024

Equal Opportunity Statement: Computer Sciences is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.