Online Contact Center Associate

As an Online Contact Center Associate at Reinsurance Group of America in London, England, UK, you will be responsible for providing exceptional customer service through various online channels including email, live chat, and social media platforms. This part-time entry-level position requires individuals who are dedicated and resourceful, with excellent time management and adaptability skills.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and professional manner. 2. Assist customers with navigating the company's website and online tools. 3. Provide information on products and services, as well as pricing and availability. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure seamless customer service delivery. 6. Stay up-to-date on company policies, procedures, and industry trends. 7. Work towards achieving key performance indicators for customer satisfaction and response times.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong problem-solving abilities and attention to detail. 3. Ability to multitask and prioritize tasks effectively. 4. Proficiency in Microsoft Office suite and online communication tools. 5. Prior customer service experience is a plus but not required. 6. High school diploma or equivalent.

Benefits of working at Reinsurance Group of America include vision insurance, a retirement plan, and remote work flexibility. You will be joining a company that transcends borders, promoting collaboration on a global scale. This is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

The deadline to apply for this position is July 15, 2024. Don't miss this opportunity to kickstart your career in the customer service industry with a reputable global company. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.