Online Contact Center Manager

Job Description: Viacom is seeking a part-time Online Contact Center Manager to join our team in London, England. The ideal candidate will have at least 7 years of experience in a similar role and possess the confidence and energy necessary to lead a team of contact center agents to success. As a Mid-to-Senior Level manager, you will be responsible for overseeing the day-to-day operations of our online contact center, ensuring that customer inquiries are handled efficiently and effectively.

Responsibilities: - Manage a team of contact center agents, providing coaching and guidance as needed - Develop and implement strategies to improve customer satisfaction and drive operational excellence - Monitor key performance metrics and make data-driven decisions to optimize the performance of the contact center - Collaborate with other departments to address customer issues and improve the overall customer experience - Conduct regular performance reviews and provide feedback to team members - Stay up to date on industry trends and best practices in contact center management

Requirements: - Bachelor's degree in Business Administration or a related field - 7+ years of experience in contact center management - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Confident and energetic personality - Critical thinking and project management skills

Benefits: - Disability insurance - Medical coverage - Retirement plan

Working Environment: At Viacom, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to delivering exceptional customer service and working together to achieve our goals.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Viacom is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.