Online Contact Center Manager

Job Description:

We are looking for a dynamic and experienced Online Contact Center Manager to join our team at TJX in London, England, UK. As a part-time position with mid-to-senior level seniority, this role requires a candidate with at least 8 years of experience in a similar role. The ideal candidate will be driven and resilient, possessing excellent critical thinking skills and adaptability.

Responsibilities: - Oversee the daily operations of the online contact center, ensuring efficient and effective customer service delivery - Develop and implement strategies to improve customer satisfaction and engagement - Monitor key performance indicators and analyze data to identify trends and opportunities for improvement - Train and mentor contact center staff to provide exceptional service to customers - Collaborate with cross-functional teams to ensure seamless communication and coordination - Handle escalated customer inquiries and complaints in a professional and timely manner - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience as a Contact Center Manager or similar role - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and customer service software - Knowledge of online contact center technologies and trends - Availability to work flexible hours as needed

Benefits: - Company transportation provided - Remote work flexibility - Opportunities for training and professional development - Supportive working environment promoting work-life balance and employee well-being

Equal Opportunity Statement: TJX is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.

Deadline to apply: 2024-07-13

If you meet the requirements and are excited about the opportunity to join our team as an Online Contact Center Manager, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to the TJX family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.