Online Contact Center Officer

Job Description:

Reliance Steel & Aluminum is seeking a part-time Online Contact Center Officer to join our team in London, England, UK. As an Associate Level role, the ideal candidate will have at least 4 years of experience in a similar position.

Responsibilities: - Manage online customer inquiries and provide timely and accurate responses - Handle customer complaints and resolve issues efficiently - Monitor social media platforms and engage with customers through various online channels - Collaborate with other departments to ensure a seamless customer experience - Keep accurate records of customer interactions and transactions - Provide feedback to management on customer trends and concerns

Requirements: - Hardworking and motivated individual - Strong adaptability and critical thinking skills - Excellent written and verbal communication skills - Proficiency in Microsoft Office and customer relationship management software - Ability to work independently and as part of a team - Prior experience in a customer service role preferred

Benefits: - Paid Time Off (PTO) - Medical coverage - Parental leave

Working Environment: At Reliance Steel & Aluminum, we promote equality and fairness for all employees. We strive to create a supportive and inclusive work environment where every team member is valued and respected.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Reliance Steel & Aluminum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected category. We encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.