Online Customer Care Assistant

Job Description:

T-Mobile is seeking a part-time Online Customer Care Assistant to join our team in London, England. As an Associate level role with a requirement of 2 years of experience, the ideal candidate will be independent and dedicated with strong research and presentation skills.

Responsibilities: - Provide top-notch online customer service through chat, email, and social media platforms - Respond to customer inquiries, resolve issues, and address concerns in a timely and professional manner - Assist customers with account management, billing questions, and technical support - Collaborate with other team members to ensure a seamless customer experience - Conduct research to provide accurate and thorough responses to customer queries - Present information clearly and effectively to assist customers with decision-making - Maintain up-to-date knowledge of T-Mobile products, services, and promotions - Adhere to company policies and procedures to uphold a high level of customer care - Identify opportunities for process improvement and contribute innovative ideas to enhance customer satisfaction

Requirements: - 2 years of experience in customer service or a related field - Excellent communication skills and a customer-focused mindset - Ability to work independently and prioritize tasks efficiently - Strong research and presentation skills - Proficiency in using online tools and platforms for customer interactions - High school diploma or equivalent required

Benefit Package: - Profit sharing opportunities - Joining bonus for new employees - Parental leave options for eligible employees

Working Environment: At T-Mobile, we encourage calculated risk-taking to drive innovation and progress. We support our employees in taking on new challenges and pushing boundaries to achieve success.

Equal Opportunity Statement: T-Mobile is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to apply: June 25, 2024

Join our team at T-Mobile and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.