Online Customer Care Associate

As an Online Customer Care Associate at Frontier Communications in London, England, you will be responsible for providing exceptional customer service to our online customers. This part-time role at the Associate Level requires a minimum of 3 years of experience in a customer service role.

Responsibilities: 1. Respond to customer inquiries and provide information about products and services through online channels such as chat, email, and social media. 2. Resolve customer complaints in a timely and professional manner to ensure customer satisfaction. 3. Assist customers with technical issues related to our products and services. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other departments to address customer needs and provide solutions. 6. Stay up to date on product knowledge and company policies to effectively assist customers. 7. Identify opportunities to upsell or cross-sell products and services to customers.

Requirements: 1. Resilient and reliable personality traits to handle challenging customer interactions. 2. Strong presentation and persuasion skills to effectively communicate with customers. 3. Excellent written and verbal communication skills. 4. Ability to work well in a fast-paced environment and prioritize multiple tasks. 5. Knowledge of customer service principles and practices. 6. Proficiency in using online communication tools and CRM software.

Benefits: - Relocation allowance for eligible employees - Travel and spending expenses covered for work-related activities - Company transportation provided for commuting to and from work

Working Environment: At Frontier Communications, we prioritize understanding and empathy in all interactions with our customers. Our goal is to provide a positive and supportive environment for both our employees and customers.

Deadline to Apply: Please submit your application by May 28, 2024.

Equal Opportunity Statement: Frontier Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.