Online Customer Care Associate

Job Description:

General Motors is seeking a part-time Online Customer Care Associate to join our team in London, England, UK. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service roles.

Responsibilities: - Respond to customer inquiries and issues through various online platforms including chat, email, and social media - Provide exceptional customer service by addressing concerns, resolving complaints, and answering questions in a timely and professional manner - Utilize customer relationship management (CRM) software to track interactions and ensure customer satisfaction - Collaborate with other departments to provide customers with accurate information regarding products, services, and promotions - Assist with online sales, including processing orders, resolving payment issues, and coordinating shipping logistics - Monitor and analyze customer feedback and data to identify trends and areas for improvement - Maintain a positive and helpful attitude at all times to promote customer loyalty and satisfaction

Requirements: - Hardworking and resourceful individual with a strong customer service background - Excellent communication skills, both written and verbal - Ability to adapt to a fast-paced and dynamic work environment - Demonstrated leadership skills and the ability to work effectively in a team setting - Proficiency with Microsoft Office applications and online communication platforms - Experience with CRM software is a plus - High school diploma or equivalent required, bachelor's degree preferred

Benefits: - Profit sharing opportunities - Vision insurance coverage - Parental leave options - Employee discount programs - Professional development and training opportunities

Equal Opportunity Statement: General Motors is an equal opportunity employer and is committed to promoting equality and fairness for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 15, 2024

If you meet the requirements and share our commitment to customer care, we encourage you to apply for the Online Customer Care Associate position with General Motors in London, UK. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.