Online Customer Care Manager

Job Description:

Discover Financial Services is seeking a part-time Online Customer Care Manager to join our team in London, England. This position is at a mid-to-senior level, requiring at least 6 years of experience in a similar role. The ideal candidate will be driven, independent, and possess strong planning and research skills.

Responsibilities: - Manage online customer care operations, ensuring timely and effective responses to customer inquiries and concerns. - Develop and implement strategies to increase customer satisfaction and retention. - Monitor and analyze customer feedback and data to identify trends and opportunities for improvement. - Collaborate with cross-functional teams to address customer issues and improve the overall online customer experience. - Stay up-to-date on industry best practices and trends in online customer care. - Oversee a team of online customer care representatives, providing guidance and support as needed. - Handle escalated customer issues and prioritize resolutions based on customer needs and company policies.

Requirements: - Bachelor's degree in Business, Marketing, or related field. - 6+ years of experience in online customer care or a related role. - Strong communication and interpersonal skills. - Ability to work independently and take initiative in a fast-paced environment. - Proficiency in customer relationship management (CRM) software. - Experience managing a team of customer care representatives. - Strong analytical and problem-solving skills. - Knowledge of online customer care best practices and trends.

Benefits: - Dental insurance - Gym membership - Joining bonus

Working Environment: At Discover Financial Services, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to fostering a collaborative and innovative work environment where every voice is heard and valued.

Equal Opportunity Statement: Discover Financial Services is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.