Online Customer Care Manager

Job Description:

Qualcomm, a global leader in the development and commercialization of cutting-edge technologies, is seeking an Online Customer Care Manager to join our team in London, England. As a part-time Associate Level position, the Online Customer Care Manager will be responsible for managing our online customer care team, ensuring the highest level of customer satisfaction and loyalty.

Responsibilities: - Lead and manage a team of online customer care representatives to provide excellent customer service through various digital channels such as email, live chat, and social media. - Develop and implement strategies to optimize the online customer care experience and increase customer retention. - Monitor and analyze customer feedback and data to identify trends and areas for improvement. - Collaborate with other departments, such as marketing and product development, to address customer issues and enhance the overall customer experience. - Train and mentor online customer care representatives to ensure consistent and high-quality service delivery. - Stay up-to-date on industry trends and best practices in online customer care to continuously improve processes and performance.

Requirements: - Minimum of 5 years of experience in customer service, preferably in an online or e-commerce environment. - Strong leadership skills with the ability to motivate and inspire a team. - Confident and hardworking individual with excellent communication and problem-solving skills. - Proven ability to effectively manage time and prioritize tasks in a fast-paced environment. - Team player who thrives in a collaborative work environment. - Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Benefits: - Relocation allowance for eligible candidates - Profit sharing opportunities - Paid Time Off (PTO) for work-life balance

Working Environment: Qualcomm is committed to creating a supportive and entrepreneurial working environment where employees are encouraged to think creatively and take ownership of their work. We value diversity and inclusivity in all aspects of our operations.

Deadline to apply: Interested candidates are encouraged to apply by July 3, 2024.

Equal Opportunity Statement: Qualcomm is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to promoting a diverse and inclusive workplace where all employees are respected and valued for their unique perspectives and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.