Online Customer Care Officer

Job Description:

USAA is currently seeking a part-time Online Customer Care Officer to join our team in London, England, UK. As an Associate-level position, the ideal candidate will have at least 2 years of experience in customer service roles.

Responsibilities: - Respond to customer inquiries via online chat, email, and phone in a timely and professional manner - Provide assistance to customers with account management, billing inquiries, and technical support - Resolve customer complaints and issues, escalating as needed to ensure customer satisfaction - Maintain accurate customer records and documentation in the company database - Collaborate with other departments to address customer needs and improve overall customer experience - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Utilize decision-making and project management skills to effectively handle multiple customer requests simultaneously

Requirements: - Energetic and driven personality with a passion for providing exceptional customer service - Strong decision-making skills and ability to prioritize tasks in a fast-paced environment - Excellent project management skills to handle multiple tasks simultaneously - Ability to work independently and as part of a team to meet customer needs - Strong communication skills, both written and verbal - Proficiency in Microsoft Office Suite and experience with CRM software preferred

Benefits: - Paid Time Off (PTO) - Employee discounts - Travel opportunities - Embrace creativity in a culture that values fresh ideas and inventive solutions

Equal Opportunity Statement: USAA is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.