Online Customer Care Representative

Job Description:

Stanley Black & Decker is seeking a talented Online Customer Care Representative to join our team in London, England, UK. This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in a similar role. As an Online Customer Care Representative, you will be responsible for providing exceptional customer service to our online customers, ensuring their inquiries and concerns are addressed in a timely and professional manner.

Responsibilities: 1. Respond to customer inquiries via email, chat, and phone in a timely and professional manner. 2. Assist customers with product information, order processing, and issue resolution. 3. Identify and escalate priority issues to the appropriate department or team. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with the sales and marketing teams to improve the overall customer experience. 6. Stay current on product knowledge and company policies to provide accurate information to customers. 7. Participate in training and development opportunities to enhance your skills and knowledge.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Hardworking and reliable with a strong work ethic. 3. Excellent planning and communication skills. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Proficiency in Microsoft Office and CRM software. 6. Strong problem-solving skills and attention to detail. 7. Experience with online customer service platforms is a plus.

Benefits: 1. Visa sponsorship for qualified candidates. 2. Paid overtime opportunities. 3. Paid sick leave. 4. Opportunities for career growth and advancement.

Working Environment: At Stanley Black & Decker, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As an Online Customer Care Representative, you will have the opportunity to develop your skills and knowledge while providing exceptional service to our valued customers.

Equal Opportunity Statement: Stanley Black & Decker is an equal opportunity employer and is committed to creating a diverse and inclusive workforce. We welcome applications from all qualified individuals, including those with disabilities and members of minority groups.

Deadline to apply: July 15, 2024

Don't miss this exciting opportunity to join a leading global company and make a difference in the lives of our customers! Apply now to become a part of the Stanley Black & Decker team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.