Online Customer Service Assistant

Job Description:

Airgas is seeking a passionate and confident Online Customer Service Assistant to join our team in London, England. As an entry-level position, we are looking for individuals with at least 1 year of experience in customer service who are eager to grow and develop within our company. The Online Customer Service Assistant will be responsible for providing exceptional customer service to our online clients, ensuring their satisfaction and addressing any concerns they may have.

Responsibilities: - Managing online customer inquiries and providing timely and accurate responses - Processing online orders and ensuring prompt delivery - Handling customer complaints and resolving issues in a professional and efficient manner - Collaborating with the sales team to drive online sales and meet targets - Monitoring online reviews and feedback to improve customer experience - Assisting with website maintenance and updates as needed

Requirements: - 1 year of experience in customer service - Passion for delivering exceptional customer service - Confidence in handling difficult customer situations - Strong cooperation and teamwork skills - Innovative mindset to improve processes and customer experience

Benefits: - Gym membership - Company transportation - Travel opportunities

Working Environment: At Airgas, we prioritize employee well-being through health and wellness initiatives. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Airgas is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.