Online Customer Service Associate

Job Description:

Time Warner Cable is seeking a passionate and resourceful Online Customer Service Associate to join our team in London, England. As an Entry Level position, no prior experience is required, making this the perfect opportunity for those looking to kickstart their career in customer service.

Responsibilities: - Respond to customer inquiries via online chat, email, and social media channels - Assist customers with technical support, billing inquiries, and account assistance - Ensure customer satisfaction by providing accurate and timely information - Identify and escalate priority issues to the appropriate team - Maintain a positive and professional attitude at all times - Collaborate with team members to improve overall customer experience

Requirements: - Excellent communication skills, both written and verbal - Strong analytical skills and strategic planning abilities - Ability to multitask and prioritize tasks effectively - Proficiency in using online communication tools and software - A genuine passion for helping others and resolving customer issues

Personality Traits: - Passionate about delivering exceptional customer service - Resourceful in finding solutions to complex problems

Soft Skills: - Strong analytical skills for problem-solving - Strategic planning abilities for effective communication

Benefits: - Free accommodation provided - Paid Time Off (PTO) for work-life balance - Free food during working hours

Working Environment: At Time Warner Cable, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a supportive and inclusive environment for our employees to thrive.

Equal Opportunity Statement: Time Warner Cable is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status.

Deadline to apply: 2024-05-02

Don't miss this fantastic opportunity to join a dynamic team and grow your career in customer service with Time Warner Cable in London, England. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.