Online Customer Service Manager

As the Online Customer Service Manager at Nordstrom in London, England, you will be responsible for overseeing and managing the online customer service team to ensure exceptional customer satisfaction and retention. This part-time position is ideal for a candidate with mid-to-senior level experience in customer service and a passion for delivering excellent service.

Responsibilities: 1. Manage and lead the online customer service team, providing direction, support, and guidance. 2. Develop and implement strategies to improve the online customer experience and drive customer loyalty. 3. Monitor and analyze customer feedback and reviews to identify areas for improvement and make necessary adjustments. 4. Work closely with other departments, such as marketing and sales, to ensure a seamless customer experience across all channels. 5. Train and onboard new team members to ensure they are equipped to deliver exceptional service to customers. 6. Handle escalated customer issues and resolve them in a timely and professional manner. 7. Implement data-driven initiatives to drive customer engagement and satisfaction. 8. Monitor key performance indicators and report on team performance to senior management.

Requirements: 1. Bachelor's degree in business, marketing, or a related field. 2. Minimum of 6 years experience in customer service, with a focus on online customer service. 3. Strong leadership skills and the ability to motivate and inspire a team. 4. Excellent communication skills, both written and verbal. 5. Adaptable and able to thrive in a fast-paced environment. 6. Passionate about delivering exceptional customer service. 7. Proven planning and problem-solving skills.

Benefits: 1. Medical coverage. 2. Company transportation. 3. Free food.

Working environment: The successful candidate will have the opportunity to build strong relationships with colleagues, clients, and partners, fostering a collaborative and supportive work environment.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Nordstrom is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.