Online Customer Service Manager

Job Description:

Wyndham Worldwide is currently seeking a part-time Online Customer Service Manager to join our team in London, England. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service or a related field. We are looking for a hardworking and passionate individual with exceptional communication and negotiation skills.

Responsibilities: - Manage and oversee all online customer service operations including responding to inquiries, resolving complaints, and ensuring customer satisfaction - Implement and maintain online customer service policies and procedures - Monitor online reviews and feedback to identify areas for improvement - Collaborate with internal teams to ensure a seamless customer experience across all online platforms - Analyze customer service data and metrics to track performance and identify trends - Develop training materials and conduct training sessions for online customer service representatives - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - 5 years of experience in customer service or a related field - Excellent communication and negotiation skills - Strong problem-solving abilities and attention to detail - Proficiency in online customer service platforms and tools - Ability to work independently and as part of a team - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Profit sharing - Parental leave - Employee discounts - Growth opportunities within the company

Working Environment: At Wyndham Worldwide, we encourage a spirit of exploration and taking calculated risks for growth. We foster a collaborative and inclusive work environment where employees are empowered to make a difference and drive positive change.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Wyndham Worldwide is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other protected status under applicable laws. We are committed to creating a diverse and inclusive workforce and welcome all qualified applicants to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.