Online Customer Service Manager

Job Description:

Mosaic, a leading online retailer based in London, is seeking a part-time Online Customer Service Manager to join our team. The ideal candidate will have at least 7 years of experience in customer service and possess the necessary skills to provide exceptional support to our online customers. As a mid-to-senior level position, the Online Customer Service Manager will be responsible for overseeing the online customer service team, ensuring timely and effective communication with customers, and managing customer inquiries and issues.

Responsibilities: - Supervise and lead a team of online customer service representatives - Monitor online customer service channels, including email, live chat, and social media - Respond to customer inquiries and resolve customer issues in a timely manner - Implement and maintain customer service policies and procedures - Analyze customer feedback and data to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Train and onboard new customer service team members - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - 7 years of experience in customer service - Reliable and energetic personality traits - Strong time management and creativity skills - Excellent communication and interpersonal skills - Proven leadership and team management abilities - Knowledge of online customer service platforms and tools - Bachelor's degree in Business Administration or a related field (preferred) - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Parental leave - Profit sharing - Life insurance

Working Environment: Join a dynamic team at Mosaic that is at the forefront of the industry, leading with innovative ideas and solutions. Enjoy a collaborative and supportive work environment where your skills and contributions are valued.

Equal Opportunity Statement: Mosaic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.