Online Customer Success Assistant

As an Online Customer Success Assistant at Dana Holding in London, England, UK, you will play a crucial role in ensuring customer satisfaction and loyalty through effective online engagement and support. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Manage online customer inquiries and provide timely and accurate responses - Build and maintain strong relationships with customers through various online channels - Monitor customer feedback and implement strategies to enhance satisfaction and retention - Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience - Track and analyze customer data to identify trends and areas for improvement - Assist in the development and implementation of online customer success initiatives - Contribute to the continuous improvement of online customer support processes

Requirements: - Motivated and driven individual who is passionate about delivering excellent customer service - Strong people management and project management skills - Excellent communication and interpersonal skills - Proficiency in online communication tools and platforms - Ability to work independently and as part of a team - Flexibility to adapt to changing priorities and deadlines

Benefits: - Opportunities for travel to attend conferences or meet with global team members - Remote work flexibility to accommodate work-life balance - Ongoing training and professional development opportunities to enhance skills and knowledge

Working Environment: At Dana Holding, we pride ourselves on being a company that transcends borders and promotes collaboration on a global scale. You will have the opportunity to work with a diverse and talented team to make a positive impact on our customers worldwide.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: Dana Holding is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.