Online Customer Success Assistant

Job Description:

Parker-Hannifin, a leading manufacturing company in London, England, UK, is seeking a dedicated and resourceful Online Customer Success Assistant to join our team on a part-time basis. As an Associate level position, we require at least 4 years of experience in a similar role.

Responsibilities: 1. Communicate with online customers via email, chat, and phone to provide exceptional support and resolve any issues or inquiries promptly. 2. Implement and maintain online customer success strategies to enhance the overall customer experience and increase customer retention. 3. Monitor and analyze customer feedback and data to identify trends and opportunities for improvement. 4. Collaborate with cross-functional teams, including sales, marketing, and product development, to drive customer satisfaction and loyalty. 5. Assist in the development and implementation of customer success initiatives, such as onboarding programs and customer training materials. 6. Stay up-to-date on industry trends and best practices to continuously improve our online customer success processes.

Requirements: 1. 4 years of experience in online customer success or a related field. 2. Strong communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Strategic planning and innovation skills. 5. Proficiency in Microsoft Office and CRM software. 6. Bachelors degree in business administration or related field preferred.

Personality Traits: 1. Dedication to providing exceptional customer service. 2. Resourcefulness in finding creative solutions to customer issues.

Benefits: 1. Free food provided during working hours. 2. Free accommodation for selected candidates. 3. Paid sick leave.

Working Environment: Join a high-energy workplace where success is achieved through collaboration, creativity, and a focus on delivering impactful results.

Deadline to apply: 2024-07-06

Equal Opportunity Statement: Parker-Hannifin is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.