Online Customer Success Associate

Job Description:

Progressive is seeking a part-time Online Customer Success Associate to join our team in London, England. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service or a related field.

Responsibilities: - Manage online customer accounts and provide excellent customer service through various communication channels - Respond to customer inquiries and issues in a timely and professional manner - Troubleshoot and resolve customer problems related to our online platform - Proactively engage with customers to ensure they are satisfied with our products and services - Collaborate with internal teams to address customer feedback and improve the overall customer experience - Monitor customer usage patterns and provide recommendations for product enhancements - Maintain accurate customer records and documentation

Requirements: - Resilient and confident personality traits to effectively handle customer interactions - Strong research and critical thinking skills to quickly address customer inquiries - Excellent communication skills, both written and verbal - Proficiency in using online customer service platforms - Ability to work independently and as part of a team - Experience in a customer-facing role is a plus

Benefits: - Company-provided equipment for remote work - Disability insurance coverage - Gym membership reimbursement for employee wellness - Opportunities for professional development and growth within the company

Working Environment: At Progressive, we prioritize work-life balance and employee well-being. Our inclusive and supportive work culture encourages collaboration and personal growth. We are committed to fostering a positive and engaging work environment where all employees can thrive.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Progressive is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.