Online Customer Success Associate

Job Description:

We are looking for a motivated and detail-oriented Online Customer Success Associate to join our team at CH2M Hill in London, England, UK. This is a part-time, entry-level position ideal for someone with 1 year of experience in customer service or a related field.

Responsibilities: 1. Engage with customers through various online platforms to ensure their satisfaction and address any concerns or questions they may have. 2. Assist customers with product inquiries, troubleshooting, and general support. 3. Proactively monitor and respond to online reviews, feedback, and comments to maintain a positive brand image. 4. Collaborate with other team members to identify trends and common issues and develop strategies to improve customer experience. 5. Use critical thinking skills to analyze data and identify areas for improvement in customer satisfaction and retention. 6. Develop and implement plans to increase customer engagement and drive business growth. 7. Keep accurate records of customer interactions and follow up on any outstanding issues to ensure resolution. 8. Leverage data to inform decisions and drive strategic initiatives for the company.

Requirements: 1. A reliable and resourceful personality to effectively manage customer relationships and solve problems. 2. Strong critical thinking skills and the ability to plan and prioritize tasks effectively. 3. Excellent communication and interpersonal skills to interact with customers in a professional and friendly manner. 4. Proficiency in using online platforms, social media, and basic computer programs. 5. A passion for customer service and a commitment to delivering exceptional experiences to customers.

Benefits: 1. Profit-sharing opportunities for eligible employees. 2. Joining bonus for new hires. 3. Paid overtime for additional hours worked beyond the standard schedule.

Equal Opportunity Statement: CH2M Hill is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, age, or any other protected characteristic.

Deadline to apply: 2024-07-04

If you meet the requirements and are excited about the opportunity to join our team, please apply by the deadline provided. We look forward to reviewing your application and potentially welcoming you as part of the CH2M Hill family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.