Online Customer Success Associate

Job Description:

We are seeking a dynamic and motivated individual to join our team at Universal Health Services as an Online Customer Success Associate. This part-time position will be based in our London, England office and is perfect for someone with at least 2 years of experience in a similar role.

Responsibilities: - Build and maintain strong relationships with our online customers to ensure their satisfaction and success - Provide support and guidance to customers on how to best utilize our products and services - Monitor customer feedback and escalate any issues to the appropriate teams for resolution - Collaborate with cross-functional teams to improve the overall customer experience - Identify opportunities for upselling and cross-selling to increase customer value - Analyze customer data to identify trends and make recommendations for improvement - Assist with customer onboarding and training as needed

Requirements: - Energetic and motivated individual with a passion for helping customers succeed - Excellent emotional intelligence and the ability to empathize with customers - Strong teamwork skills and the ability to collaborate effectively with colleagues - Knowledge of online customer success principles and best practices - Experience with CRM software and other customer success tools - Excellent communication and problem-solving skills - Ability to work in a fast-paced environment and adapt to changing priorities

Benefits: - Life insurance coverage - Joining bonus for new employees - Relocation allowance for eligible candidates - Recognize and reward based on performance and merit

Equal Opportunity Statement: Universal Health Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: July 4, 2024

If you meet the above requirements and are looking for a rewarding opportunity to help customers succeed, we encourage you to apply for the Online Customer Success Associate position at Universal Health Services. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.