Online Customer Success Associate

Job Description:

Leucadia National is seeking a part-time Online Customer Success Associate to join our team in London, England. As an Associate Level position, we require a minimum of 2 years of experience in customer service or a related field. The ideal candidate will be adaptable and reliable, with excellent planning and project management skills.

Responsibilities: - Manage customer inquiries and provide timely and accurate responses via various online channels, including email, chat, and social media. - Build and maintain strong relationships with customers to ensure their satisfaction and loyalty to the brand. - Identify opportunities for upselling or cross-selling products and services to customers. - Collaborate with other teams within the company to streamline processes and improve the customer experience. - Analyze customer data and feedback to identify trends and make recommendations for improvements to our products or services. - Meet or exceed key performance indicators related to customer satisfaction, response times, and sales targets.

Requirements: - 2+ years of experience in customer service or a related field. - Strong communication skills, both written and verbal. - Ability to multitask and prioritize work effectively. - Proficiency with online tools and platforms. - Knowledge of project management principles is a plus. - Bachelor's degree in a related field is preferred.

Benefits: - Medical coverage - Paid overtime - Company equipment provided for remote work

Working Environment: At Leucadia National, we prioritize employee well-being through health and wellness initiatives. We believe in creating a supportive and inclusive work environment where all team members can thrive.

Equal Opportunity Statement: Leucadia National is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-06-29

Join our team and help us deliver exceptional customer service to our online customers! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.