Online Customer Success Officer

Job Description:

Veritiv, a leading company in the online retail industry, is seeking a motivated and dedicated Online Customer Success Officer to join our dynamic team in London, England. As an Associate Level role, the ideal candidate will have at least 4 years of experience in customer service or online retail.

Responsibilities: - Manage and build relationships with online customers to ensure their satisfaction and retention - Respond to customer inquiries and resolve issues in a timely and professional manner - Analyze customer data and behavior to identify trends and opportunities for improvement - Collaborate with cross-functional teams to address customer needs and enhance the online shopping experience - Implement strategies to increase customer engagement and loyalty - Monitor and report on key performance indicators related to customer success

Requirements: - Bachelor's degree in Business, Marketing, or related field preferred - Proven experience in customer service or online retail - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Creativity and leadership skills to drive innovative solutions - Proficiency in CRM systems and online customer support tools

Personality Traits: - Independent - Hardworking - Ability to work effectively under pressure and meet deadlines

Soft Skills: - Creativity - Leadership

Benefits: - Relocation allowance for eligible candidates - Medical coverage - Paid Time Off (PTO)

Working Environment: At Veritiv, we are committed to fostering a diverse and inclusive workplace where every employee feels valued and respected. We believe in creating a culture of belonging where all voices are heard and celebrated.

Equal Opportunity Statement: Veritiv is an equal opportunity employer and does not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other protected status. We welcome applicants from all backgrounds and strive to create a diverse and inclusive workforce.

Deadline to apply: 2024-05-02

Join Veritiv and make a difference in the online retail industry with your customer success expertise!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.